At Kashmir Cushion, we prioritize customer satisfaction. To ensure that you are completely happy with your purchase, we offer a replacement policy for defective or damaged products, subject to the following conditions:

Replacement Policy

• We do not accept returns on products.

• If your cushion is defective or damaged upon arrival, we will gladly offer a exchange within 8 days of delivery.

• To qualify for a replacement, please ensure the item is unused and in its original condition, including packaging.

• To request a replacement, kindly contact our customer support team at [Insert Contact Info] with the following details:

  • Order number

  • Photographic evidence of the defect or damage

  • A brief description of the issue

• Once the request is received and approved, we will arrange for the replacement of your cushion at no extra charge.

Conditions for Replacement

• Replacement requests must be made within 8 days of receiving the product.

• If the product is damaged during transit, please notify us immediately, so we can resolve the issue promptly.

Exemptions

• Items that have been used, washed, or altered are not eligible for replacement.

• Personalized or custom-made cushions are not eligible for replacement unless there is a manufacturing defect.

Refunds

• We do not offer refunds under any circumstances. If you are eligible for a replacement, we will ensure that the new item is sent to you as quickly as possible.

Shipping for Replacements

• We cover the shipping costs for all eligible replacements within the 8-day period.

• In the case of a replacement request, we will coordinate the return of the defective item, which will be arranged by our customer service team.

If you have any further questions or need assistance, please reach out to our customer support team at [Insert Contact Info]. We are here to help and ensure your satisfaction with Kashmir Cushion!